This Refund Policy applies to all subscription purchases made on hrshop.ai (the “Service”), operated by Invoria Global Solutions LLP, available to subscribers worldwide. By purchasing any paid plan, you agree to the terms below.
1. No-Signup Free Tools
The free ATS Score Checker and any other tools designated as free do not involve payment and are not subject to this Policy.
2. Paid Subscriptions Are Non-Refundable
All payments made for HRShop.AI paid subscription tiers are final and strictly non-refundable, once the payment is successfully processed and credits are issued to your account for that billing period. This applies regardless of:
- Whether you have used any, all, or none of the credits issued for that period.
- Reasons including, but not limited to, dissatisfaction with AI output quality, change of mind, or discontinued use of the Service.
We encourage you to use the free ATS Score Checker and free tier to evaluate the Service before subscribing to a paid plan.
3. Credit Validity & Expiry
Subscription credits are issued monthly and are valid only for the monthly credit period in which they are issued. This applies to both monthly and quarterly billing. Unused credits expire at each monthly reset and do not roll over, transfer between accounts, convert to cash, or create a refundable balance. Quarterly subscribers receive the plan's monthly credit allowance at each monthly reset while the prepaid quarterly access period remains active.
4. Failed or Duplicate Transactions
If you are charged more than once for a single billing period, or a payment is deducted from your account but credits were not delivered to your HRShop.AI account due to a technical or payment-gateway error, contact us at support@invoriaglobal.com with your transaction ID within 7 days. We will verify the error with our payment partner, Razorpay, and, where a duplicate or failed-but-charged transaction is confirmed, issue a correction — either as a credit top-up or a refund of the erroneous charge — as appropriate. This is a correction of a billing error, not a discretionary refund, and does not otherwise alter the non-refundable nature of successfully delivered purchases described in Section 2.
5. Subscription Cancellation
Since plans do not auto-renew, there is no cancellation process. Simply do not purchase the next billing period. You retain access to paid features until the prepaid monthly or quarterly period ends. Credits continue to be issued and reset monthly during an active quarterly period, as described in Section 3. No partial refund will be issued for the unused portion of a paid period, and unused credits do not carry over at a monthly reset or after paid access ends.
6. How Refunds (Where Applicable) Are Processed
Where a refund is issued under Section 4, it will be processed to your original payment method via Razorpay within 7 business days, subject to your bank's or payment provider's processing timelines, which are outside our control. Refunds are issued in Indian Rupees (₹); if you paid from outside India, the amount your bank credits back may differ slightly from the original charge due to currency conversion, which is outside our control.
7. Contact
For billing errors or questions about this Policy:
Email: support@invoriaglobal.com
Entity: Invoria Global Solutions LLP